Payments, plans and receipts
What your plan covers, how to change it, and where to find your receipts.
What you need
- •A card, or nothing at all if an admin set your account up
How the host controls it
- •Upgrades apply immediately
- •Billing history and receipts live on the subscription page
- •Granted accounts show their expiry instead of a payment
Who it suits
Anyone paying for an account, and anyone whose access was set up by an admin.
How guests join
Not a guest step.
How you win
Not a game.
How it ends
Not a game.
Step by step
- 1See what your plan includesThe subscription page lists your plan, what it unlocks, and when it renews.Take me there
- 2Compare plansThe pricing page sets out every plan side by side, including the games and features each one includes.Take me there
- 3Change your planUpgrades take effect straight away. Downgrades take effect at the end of the period you have already paid for.
- 4Find a receiptEvery payment is listed against your account with a receipt you can download.Take me there
- 5If an admin set your account upThere may be no payment at all. Your access, expiry date and what is included are all on your subscription page.
Common problems
A game is locked and says a plan is required
Either your plan does not include it, or it has not been switched on for your account. Upgrade from the pricing page, or ask your admin to switch the game on for you.
You cannot see a payment you made
Check you are signed in as the account that paid. All payments and receipts are listed on the subscription page for that account.
You were charged after cancelling
Cancelling takes effect at the end of the period you have already paid for, so one more payment can appear if the date had already passed. Your subscription page shows the exact end date.
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